You have questions. We have answers.

And feel free to Contact Us if you can’t find what you’re looking for.


Yes! EcoOne spa products are biodegradable, made from natural raw ingredients, and contain no chlorine or phosphate. No petrochemicals are used and they are free of dyes, perfumes, and fragrances. EcoOne products are made in the USA and are never tested on animals.

Yes! Whether you have a portable above ground hot tub, a custom in-ground hot tub, an inflatable tub, or a DIY backyard hot tub or spa, our safe and all-natural products will work to keep your water relaxation ready.

Our Starter Kit is perfect if you’re a new spa owner or switching to EcoOne® from a different spa maintenance system. And make sure you check out our Spa Care Guide for additional tips and tricks.


To view your order status log in to your EcoOne account. If you don’t have an EcoOne account, and have already placed an order, make sure you register for your account using the same email address you used to make your purchase. Once logged in you will see a list of all your orders along with their current status.

Please contact us to request any changes or to cancel your order.

We occasionally offer discount codes that can be used at the time of checkout. Make sure you sign up with your email to keep up to date.


We offer free shipping on orders $30 or more while orders less than $30 ship for a flat rate of $8.

All orders are processed and shipped within 2 business days. Shipping time depends on the final destination but shouldn’t take longer than 5-7 business days under normal circumstances.

All orders ship from our headquarters in Kenosha, Wisconsin.

Unfortunately we do not currently ship internationally.


We accept returns for exchange or refund 15 business days after delivery of the product. Original sales receipt must accompany returns. No returns will be accepted after 15 business days. If an item is received damaged or is incorrectly shipped please contact Customer Support immediately. Refunds are contingent upon inspection of item(s) once received. We reserve the right to charge a 25% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if the seller is not at fault.

To initiate a return please contact our Customer Support team.